Adoption Counselor

How to Apply

Send all resumés with cover letter and wage requirements to info@uchspets.org

Download a pdf of this job description

Purpose of Position

Provide exceptional customer experience for clients interested in adopting or surrendering a pet. Counsels the public in selecting pets, processes adoption applications, and explains UCHS adoption and intake policies, requirements, and procedures.

Supports the organizational mission and goals of UCHS by:
  • Promoting exceptional customer service for our clientele during all stages of their visit.
  • Functioning as a team member at all times by communicating effectively and diplomatically, being approachable and willing to assist co-workers, maintaining a positive and proactive attitude, and promoting interdepartmental communication and cooperation.
  • Creating a positive and memorable client experience by exceeding customer expectations and actively increasing customer loyalty.
  • Expanding knowledge through continuing education and the willingness to learn new tasks.
  • Interact with all animals with compassion and concern for their well-being.

Duties and Responsibilities

Client Support
  • Provides counseling and support for clients, screens potential adopters, and approves or denies adoption applications.
  • Provides general information about the behavior and care of the animals available for adoption.
  • Records information related to the intake or outcome of an animal.
  • Accurately enters data in animal shelter management software system.
Animal Care
  • Monitors and reports changes or concerns in animal health or behavior to ED and/or veterinarian, as necessary.
  • Cleans, sanitizes, and disinfects animal living environments and public spaces to ensure health and comfort for animals and people.
  • Assist with supervising volunteers and West Central cleaning staff in order to maintain a clean and safe work environment and ensure the humane treatment of all animals.
All other duties as assigned by the Executive Director.

Required Skills & Abilities

  • Must have good customer service and communication skills.
  • Must possess basic animal handling skills.
  • Proficient in Excel and Word.
  • Perform all duties accurately and in a confidential manner.